Privacy policy

Privacy Policy

Café Balade Inc. (hereafter referred to as "Café Balade.ca") is committed to protecting your online confidential information. Please review the following policy to understand how your personal information will be handled when you make purchases on our website and application, available at www.cafebalade.ca (hereafter referred to as the "Website").

If you have any questions regarding the collection and processing of data that remain unanswered after reading this policy, feel free to contact us directly at info@cafebalade.ca, and we will make every effort to respond promptly.

We will inform you of any changes to this policy in the future by posting the update on our Website's homepage and sending you an email notification. If you continue using the Website after a new version of this policy is posted, you indicate your acceptance of these changes and agree to be bound by them. It is your responsibility to regularly review this policy and any changes made to it.

COLLECTION OF INFORMATION

Café Balade does not collect personally identifiable information about individuals or entities unless voluntarily provided. By providing us with your personal information, you agree to the collection, use, disclosure, and management of that information as outlined in this policy. We collect your personal information when you:

  • Make purchases on the Website;
  • Create an account on the Website;
  • Complete a survey, participate in a contest, or any other promotion;
  • Contact us or engage in any other interaction with Café Balade.

Personal information may include your name, address, email address, phone number, purchased items, date of birth, payment method, and any other personal information you provide to Café Balade. Additionally, personal information may also include data collected automatically when you visit our Website. For example, this may include your IP address, your computer's type and language, access times, the content of non-deleted cookies accepted by your browser (see the "Cookies" section of the Terms of Use), and the addresses of websites that referred you to our Website (collectively referred to as "Personal Information").

USE OF INFORMATION

Café Balade uses personal information to process your orders and requests related to products and services offered on the Website, as well as to track these orders or requests.

Café Balade also uses this personal information to send you, based on your preferences, advertising materials or additional information about its products, services, surveys, contests, promotions, and special offers for marketing purposes. However, you are free to opt-out of receiving any promotional or commercial materials at any time.

Café Balade uses personal information to conduct market research and performance analysis to improve customer service and the quality of products and services on the Website.

Café Balade may also use this personal information to contact you about your use of the Website and the products and services you purchase.

DISCLOSURE OF PERSONAL INFORMATION

We want you to understand with whom we share the information we collect about you, regarding your activities on our Website or when you use our services. Therefore, we do not share your personal information without your consent, which is expressly given by your use of the Website as described in paragraphs i) to iv) of Section 1 above and in the following cases:

  • Authorized service providers: We may share your information with service providers who perform operations on our behalf, such as processing orders and credit card payments, delivery, customer service, sales and activity analysis, website functionality support, conducting contests, sweepstakes, and surveys, as well as supporting other functions of our Website. These service providers may only access your personal information for the purpose of performing their functions.

  • Business partners: We may share your personal information with our business partners to offer products, services, promotions, contests, or sweepstakes through our Website or services. Our partners may use your personal information in accordance with their own privacy policy. To learn more about a specific business partner's privacy policy, you must contact the partner directly.

  • Other cases: By using our services and providing us with your personal information, you consent to Café Balade disclosing this information in the following circumstances:

    • In response to a legal requirement, such as a subpoena, court order, request from a law enforcement agency, or other governmental authority, to enforce our legal rights and defend a claim.
    • If reasonably necessary to protect the rights, property, and safety of our company, users, and employees, including to investigate or prevent suspected fraud or other illegal activities, to enforce the Website's Terms of Use or other agreements or policies, and to protect Café Balade and other Website visitors or users of Café Balade's products and services.
    • In connection with a significant business transaction, such as the sale of our company, a transfer, merger, asset sale, or potential bankruptcy. Any third party to whom we disclose your personal information is permitted to use that information solely in accordance with this privacy policy unless otherwise specified by you.

THIRD-PARTY WEBSITES

Our Website contains several links to other websites that are not subject to this privacy policy. Third-party websites may request and collect information about you, including personal information, and, in some cases, inform us of your activities on these websites. We recommend reviewing the privacy policy of each third-party website you visit by clicking on the "Privacy Policy" link typically located at the bottom of the webpage you are viewing.

PROTECTION OF YOUR PERSONAL INFORMATION

We take appropriate security measures, including physical, electronic, and procedural safeguards, to protect your personal information from unauthorized access and disclosure. For example, only authorized employees can access personal information, and only when necessary for authorized administrative purposes. Additionally, we use firewalls to enhance security.

Although we take the necessary security measures required by law, no security system is infallible. Users must always exercise caution in handling and disclosing their personal information and avoid sending personal information via unsecured email.

OTHER INFORMATION COLLECTED THROUGH OUR SITE

We use various technologies to collect information from your computer and information about your activities on our Website.

  • Other technologies: We use standard internet technologies, such as pixel tags, web beacons, and other similar technologies, to track your use of our Website. For example, we insert web beacons into promotional emails and newsletters to verify if they were opened and tracked. A web beacon is a small file placed on a webpage that allows a website to perform specific tasks, such as counting the users who visit that page or accessing cookies. We may also receive an anonymous identifier if you access our Website via an advertisement displayed on a third-party website. The information we collect in this way helps us personalize the services we offer to visitors of our Website, deliver targeted advertising, and assess the overall effectiveness of our online advertising or other activities.

RETENTION OF PERSONAL INFORMATION

Your personal information is retained indefinitely as required by law or as necessary for the purposes described in this policy.